77gt Privacy Policy

1. Who We Are

77gt ("the Platform", "we", "us", "our") operates an online sports betting and gaming platform accessible at 77gt.io, offering services including cricket betting, live casino games, slot titles, and other interactive gaming products. The platform is designed and operated specifically for players based in Bangladesh, with full support for Bangladeshi payment methods including bKash, Nagad, Rocket, and Upay, as well as major domestic and international banking channels.

For the purposes of this Privacy Policy, 77gt is the data controller in respect of the personal information collected from users who register and interact with the platform. All data processing activities described in this document are carried out by 77gt or by carefully vetted third-party processors acting under contractual data processing agreements that impose obligations consistent with this policy.

If you have any questions about how 77gt handles your personal data, or if you wish to exercise any of your data rights, please contact us at [email protected]. Our support team is available 24 hours a day, 7 days a week, on Bangladesh Standard Time (BST, UTC+6).

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2. Scope of This Policy

This Privacy Policy applies to all personal data collected by 77gt through the following channels and touchpoints:

• The 77gt website accessible at 77gt.io and any subdomains operated by 77gt
• The 77gt mobile interface and any companion applications distributed for use on mobile devices
• Any communications you initiate with 77gt via email, support chat, or other messaging channels
• The account registration, KYC verification, deposit, withdrawal, and betting workflows conducted through the platform
• Promotional campaigns and bonus programmes in which you choose to participate

This policy does not apply to third-party websites or services that may be referenced in passing on the 77gt platform. If you navigate to any external site from 77gt, that site's own privacy policy governs the collection of your data in that context, and 77gt accepts no responsibility for data practices carried out by third parties outside the 77gt platform.

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3. Data We Collect

77gt collects personal data that falls into the following categories. Each category is collected for specific, documented purposes as described in Section 5 of this policy.

3.1 Identity Data

Full legal name, date of birth, gender, nationality, and copies of government-issued identity documents such as the National Identification Card (NID) or passport. This data is collected during the KYC verification process and is required for regulatory compliance and fraud prevention.

3.2 Contact Data

Email address, mobile phone number, and postal address including city and district within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi). Contact data is used for account communications, identity verification correspondence, and — where you have opted in — promotional notifications.

3.3 Financial Data

Deposit and withdrawal transaction records, including the payment method used (bKash number, Nagad number, Rocket number, bank account details, or card details), transaction amounts in Bangladeshi Taka (BDT), and transaction timestamps. 77gt does not store full card numbers or CVV codes — card payment data is tokenised and handled by our PCI-DSS-compliant payment processor.

3.4 Account and Activity Data

Username, account creation date, login history, session timestamps, betting history (markets wagered on, stake amounts, outcomes), casino and slots game history, bonus redemptions, and account preference settings. This data is used for account management, dispute resolution, and responsible gaming monitoring.

3.5 Technical Data

IP address, device type, operating system, browser type and version, screen resolution, time zone offset, and referring URL. Technical data is collected automatically when you access the 77gt platform and is used for security monitoring, fraud detection, and platform performance optimisation.

3.6 Communications Data

Records of any communications you have with 77gt's support team, including support ticket content, email threads, and live chat transcripts. These records are retained for quality assurance, dispute resolution, and regulatory compliance purposes.

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4. How We Collect Your Data

Collection Method	Data Collected	When It Occurs
Account Registration	Identity, contact, username	When you create a new 77gt account
KYC Verification	Identity documents, proof of address	Before your first withdrawal or when requested by compliance
Deposit / Withdrawal	Financial transaction data, payment method details	Every time you initiate a deposit or withdrawal
Platform Usage	Betting history, game activity, session data	Continuously during active platform sessions
Device & Browser	IP address, device info, cookies	Automatically on every page load and session
Support Interactions	Communication content, timestamps	When you contact 77gt support via any channel
Promotions	Bonus redemption data, campaign participation	When you opt into or participate in a 77gt promotion

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5. How We Use Your Data

77gt uses personal data only for the purposes described below. We do not use your data for any purpose that is incompatible with the original reason it was collected without first obtaining your explicit consent.

• Account management: Creating, maintaining, and securing your 77gt account, processing login requests, and applying account settings and preferences you have chosen.
• Identity verification: Completing the KYC process to confirm your age (21+), identity, and ownership of the payment methods registered to your account, in compliance with anti-money-laundering (AML) obligations.
• Payment processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard, and other accepted payment channels. Transaction data is shared with payment processors only to the extent necessary to complete the transaction.
• Service delivery: Providing access to sports betting markets, live casino games, slot titles, and all other 77gt platform features available to verified account holders.
• Security and fraud prevention: Monitoring login activity, transaction patterns, and betting behaviour to detect and prevent fraud, money laundering, account takeover, multi-accounting, and other prohibited activities outlined in the 77gt Terms & Conditions.
• Responsible gaming: Using account activity data to identify behavioural patterns consistent with problem gambling and to apply responsible gaming interventions such as deposit limits, loss limits, and self-exclusion measures in accordance with our Responsible Gaming Policy.
• Customer support: Responding to your support queries, resolving disputes, and maintaining records of interactions for quality assurance and regulatory purposes.
• Legal compliance: Fulfilling obligations under applicable law, including responding to lawful requests from regulatory or law enforcement authorities and maintaining financial records for the legally required retention period.
• Platform improvement: Analysing aggregated, anonymised usage data to improve platform performance, user experience, and product offerings. No individual user is identifiable in this analysis.
• Marketing communications: Sending you information about promotions, bonuses, and seasonal offers — but only if you have explicitly opted in to receiving such communications. You can withdraw consent at any time by contacting support.

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6. Legal Basis for Processing

Every data processing activity carried out by 77gt is conducted on one of the following legal bases:

• Contractual necessity: Processing required to fulfil the agreement between you and 77gt — including account management, payment processing, and service delivery — is conducted on the basis that it is necessary for the performance of that contract.
• Legal obligation: Where 77gt is required by law to collect, retain, or disclose specific data — for example, KYC documentation for AML compliance — processing is carried out on the basis of legal obligation.
• Legitimate interests: Fraud prevention, platform security monitoring, responsible gaming oversight, and aggregate analytics are conducted on the basis of 77gt's legitimate interests as a platform operator, balanced against the privacy rights of individual users.
• Consent: For optional data processing activities such as marketing communications, processing is based solely on your freely given, informed, and specific consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

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7. Data Sharing and Disclosure

77gt does not sell, rent, or commercially transfer your personal data to any third party. The only circumstances in which your data is shared with external parties are set out below:

7.1 Payment Processors

To process deposits and withdrawals, 77gt shares the minimum necessary financial data with authorised payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and card processing networks. These providers act as data processors under agreements that restrict their use of your data to transaction processing only.

7.2 Identity Verification Partners

77gt may use third-party KYC verification technology providers to assist in validating identity documents and checking against global sanctions and politically exposed persons (PEP) lists. These providers receive only the data strictly required to perform the verification check and are contractually prohibited from using it for any other purpose.

7.3 Game Providers

Live casino and slot games on the 77gt platform are powered by third-party providers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. These providers may receive anonymised session identifiers to facilitate game delivery and calculate RTP. No personally identifiable data such as your name, NID, or bKash number is shared with game providers.

7.4 Legal and Regulatory Authorities

77gt will disclose personal data to law enforcement, regulatory bodies, or other government authorities where required to do so by a valid legal obligation, court order, or regulatory direction. In such cases, 77gt will disclose only the data specifically requested and will, where legally permitted, notify the affected user of the disclosure.

7.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of 77gt's business operations, user personal data may be transferred to the acquiring entity as part of the transaction. Users will be notified via their registered email address prior to any such transfer, and the receiving entity will be required to honour the terms of this Privacy Policy.

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8. Cookies and Tracking Technologies

77gt uses cookies and similar technologies — including local storage and session tokens — to operate the platform effectively. The following categories of cookies are used on the 77gt platform:

Cookie Type	Purpose	Can Be Disabled?
Strictly Necessary	Session management, authentication tokens, fraud prevention signals	No — required for the platform to function
Functional	Remembering your language preference, odds format, and display settings	Yes — disabling may affect your user experience
Analytics	Measuring page load times, identifying broken features, and understanding aggregate user flows — no personal identification	Yes — via your browser settings

77gt does not use advertising cookies, third-party retargeting pixels, or social media tracking cookies. You can manage cookie preferences through your browser settings at any time. Clearing cookies will log you out of any active 77gt session and may reset your saved preferences.

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9. Data Retention

77gt retains personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to the minimum retention periods required by applicable law. The following table summarises our standard retention schedule:

Data Category	Retention Period	Reason
Account & identity data	Duration of account + 5 years after closure	AML and KYC regulatory obligation
Financial transaction records	7 years from transaction date	Financial record-keeping legal requirement
Betting and game history	5 years from each event date	Dispute resolution and regulatory audit
Support communications	3 years from last interaction	Quality assurance and dispute evidence
Technical / log data	12 months on a rolling basis	Security monitoring and fraud detection
Marketing consent records	Until consent is withdrawn + 1 year	Proof of consent for compliance

When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

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10. Data Security

77gt implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• Encryption in transit: All data exchanged between your device and 77gt's servers is encrypted using TLS 1.2 or higher with 256-bit encryption keys. The padlock icon in your browser confirms a secure connection is active.
• Encryption at rest: Sensitive personal data stored in 77gt's databases — including identity document copies and financial records — is encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data within 77gt's internal systems is restricted on a strict need-to-know basis. Staff access is role-based, logged, and subject to regular review. No individual staff member has unrestricted access to all user data simultaneously.
• Two-factor authentication: Two-factor authentication (2FA) is available to all registered users and is mandatory for all 77gt internal staff accounts. Users are strongly encouraged to enable 2FA on their accounts.
• Penetration testing: 77gt's platform undergoes regular independent penetration testing and vulnerability assessments conducted by qualified third-party security professionals.
• Incident response: 77gt maintains a documented data breach response procedure. In the event of a data breach that is likely to result in a risk to affected individuals, 77gt will notify affected users without undue delay and take all reasonable steps to contain and remediate the incident.

While 77gt takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. You also have a responsibility to protect your own account credentials and to notify 77gt immediately at [email protected] if you suspect any unauthorised access to your account.

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11. Your Rights

As a 77gt user, you hold the following rights in respect of your personal data. To exercise any of these rights, contact 77gt's support team at [email protected]. 77gt will acknowledge your request within 5 business days and aim to respond in full within 30 calendar days.

• Right of access: You have the right to request a copy of all personal data that 77gt holds about you. This is commonly referred to as a Subject Access Request (SAR). 77gt will provide this data in a structured, machine-readable format where technically feasible.
• Right to rectification: If any personal data that 77gt holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. This includes updating contact details, correcting name spelling, or amending an incorrect date of birth following document verification.
• Right to erasure: You have the right to request deletion of your personal data in certain circumstances — for example, if you close your account and there is no longer a legal obligation requiring retention. Note that financial transaction records and KYC documentation must be retained for the periods described in Section 9, regardless of an erasure request.
• Right to restrict processing: You may request that 77gt restricts the processing of your personal data in specific situations — for example, while the accuracy of data is being contested, or while a complaint is under investigation.
• Right to data portability: Where data is processed on the basis of your consent or contractual necessity and is processed by automated means, you have the right to receive your data in a portable format and to request that it be transmitted to another controller where technically feasible.
• Right to object: You have the right to object to processing carried out on the basis of 77gt's legitimate interests. 77gt will cease that processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to withdraw consent: Where processing is based on your consent — for example, for marketing communications — you can withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

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12. Children and Minors

The 77gt platform is strictly restricted to individuals who are 21 years of age or older. 77gt does not knowingly collect personal data from anyone under the age of 21. If 77gt discovers that an account has been created by or on behalf of a person under 21, that account will be immediately closed, all balances forfeited, and all personal data associated with that account deleted without delay.

If you are a parent or guardian and you believe that a minor in your care has registered on the 77gt platform, please contact us immediately at [email protected] and we will investigate and act swiftly. Age verification is a top priority for 77gt, and any attempt to circumvent the age restriction is treated as a serious breach of our Terms & Conditions.

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13. Third-Party Links

The 77gt platform may from time to time reference or display the names of third-party brands such as game studios (e.g., Evolution Gaming, Pragmatic Play, Spribe) or payment providers (e.g., bKash, Nagad) in an informational context. These references do not constitute links to external websites, and 77gt does not embed outbound links to third-party sites within the platform. If you independently navigate to any third-party website, that site operates under its own privacy policy, and 77gt has no control over and accepts no responsibility for the data practices of any third-party operator.

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14. Changes to This Policy

77gt reserves the right to update, amend, or replace this Privacy Policy at any time in response to changes in applicable law, regulatory guidance, platform functionality, or our data processing practices. When material changes are made, 77gt will:

• Publish the updated policy on this page with a revised effective date
• Send a notification to all registered users via their registered email address at least 14 days before the updated policy takes effect (for material changes)
• Display a prominent notice on the 77gt platform homepage for a period of at least 14 days following publication of material changes

Your continued use of the 77gt platform following the effective date of any update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should contact [email protected] to close your account before the effective date of the update.

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15. Contact and Data Requests

For any questions, concerns, or formal requests relating to this Privacy Policy or to the personal data 77gt holds about you, please contact the 77gt support and data team through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Response time: Acknowledgement within 5 business days; full response within 30 calendar days
• Support hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)

When submitting a data rights request, please include your registered account username and the email address associated with your 77gt account so that we can verify your identity before processing the request. 77gt may ask for additional verification information to protect against fraudulent data requests submitted by third parties impersonating account holders.